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Returns
Our Returns Policy
If any product you purchase from us is not fit for its usual purpose or of acceptable quality (through no fault of your own), or you have simply changed your mind we will gladly exchange it, refund it or can arrange for it to be repaired subject to certain points.
Read our entire Returns Policy
Returning your item
You can easily return your Officeworks item to your local store in three quick and easy steps.
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| Ensure the purchased product is in its original packaging | Ensure you have your original receipt | Take your purchased product and receipt back to your local Officeworks store for a hassle-free refund. |
Visit our Store Locator to find your local Officeworks store.
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Technology Product Repairs
If the technology product you're returning is faulty and covered by a manufacturer's warranty, we may need to send the product away for repair or refer you directly to the manufacturer for repair.
Simply bring your item into your local Officeworks store or call our Customer Service Team on 1300 633 423 to determine if it will need to be sent away for repair or assessment.
Some common examples of products that come with a manufacturer's warranty include computers, laptops, monitors, cameras, video recorders, projectors, printers, fax machines and iPods.
Online Order Cancellations
You cannot cancel your online order once it has been paid and processed.
You are however entitled to return your purchase after you receive it, if the item remains unopened in its original packaging and you provide proof of purchase. Simply take the item and your receipt to your local Officeworks store to have your item refunded.
If you're wanting to cancel a 'back order' you can do this by simply calling our Customer Service Team on 1300 633 423. At the same time you can even organise a suitable product replacement if necessary.
Processing an online order
Frequently asked questions
You cannot return your Custom Prints or Customised Special Order Furniture due to change of mind. However, if the items you have received are damaged or faulty, we’ll gladly offer you a return or exchange. Please see our returns policy for more information
No, you cannot return any prepaid card purchases including Gift Cards, mobile phone recharges or iTunes Gift Cards. Please see our Returns policy for more information.
You can return an online purchase to an Officeworks store. See our Returns Policy for more information.
For change of mind, you must return the item or submit a return application form within 30 days of purchase. For faulty/damaged items please read our returns policy.
IIf you are unable to provide a satisfactory proof of purchase, Officeworks may provide you with an exchange or Officeworks gift card to the current value of the item if the item you are returning is in a re-saleable condition. Please see our returns policy.
for more details.Yes, you can return the item to your local Officeworks store provided the item is in its original packaging, is in resalable condition, and you have proof of purchase. Read our returns policy for more information.
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence. Please call our Customer Service Team on 1300 633 423, who will assist you with replacing or processing a refund for your faulty product.
Officeworks may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. Officeworks reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
To learn about our returns process, please read our returns policy.
eg. Where is my delivery?
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