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FAQ
Got a question? See if we can answer it here.
Got a question? See if we can answer it here.
From your choices for delivery to our environmental impact, we’ve compiled some of the most frequently asked questions to help solve your enquiry on the spot.
Yes you can. When you place your order, select the store that you'd like to pick up from. Your order will be ready for pick-up from your selected store within the click and collect time-frame on your selected product. A team member will call you to let you know when you order has arrived. Please note – for in-store pick-up there is a slightly longer delivery time for large volume orders.
Yes, it is. As long as your order is over $55 your print order can be delivered FREE to your home or business address within Metro areas Sydney, Melbourne, Adelaide, Perth and Brisbane. There are slight variations for outer Metro areas. Check delivery costs for your area https://www.officeworks.com.au/information/policies/delivery-offer
Some of our Print, Copy & Create orders are printed offsite and delivered to you or your nearest store. Please check the delivery timelines on each product page to know when you’re print order will be ready.
A team member will call you to let you know when your order is ready for collection. If you have provided your mobile number in your order, you will receive an SMS notification on your mobile phone, letting you know that your order is ready for collection.
We will keep your order in-store for 30 days. After this time, our team members will call you again. We will hold your order in-store for as long as possible after making contact, however, we cannot guarantee that your order will be available for pick up if our team members can't confirm contact with you after this time.
Once you have placed your order, you are unable to change it. You must cancel your order by calling 1300 633 423. If you want to create a new order, you can start again by creating a new order online or by visiting your nearest store.
In most cases you are unable to, however, if you've decided that you want to cancel your order you can call us on 1300 633 423. We will check the status of your print order and do our best to assist you.
No, once you've placed your order with your final delivery address, you are unable to change it. Please make sure all your details are correct before placing your final order.
At the moment, you are unable to check the status of your print order online. We are currently working at creating a system for you to do this.
You can view your print order history by going to My Account at the top right hand corner of the Officeworks website.
You can change your address and phone details in My Account at the top right hand corner of Officeworks website.
We want you to be 100 per cent happy with your Print, Copy & Create products. In the event that you are dissatisfied, we will re-print your order for free. Visit us in-store or call us on 1300 633 423 to discuss your options. For more information about our Quality Print Promise please visit our return policy page: https://www.officeworks.com.au/information/policies/return-policy
Yes, we can. Our Price Beat Guarantee means that once you confirm the identical products price via catalogue or website (including delivery fees and or exchange rates) we will match that price and beat it by 5%! The print product that you are comparing needs to be comparable in the print process used to create that product. Please note - a receipt is not accepted proof of a competitor price.
Our goal is to fully integrate environmental responsibility into every facet of our operations. We do this by choosing environmentally preferable products and packaging, recycling used products, maintaining sustainable operations and providing environmental education for team members and customers. Take a look at our Taking Care of the Environment page to find out more about our commitment to taking care of the environment.
Yes, you are able to combine all your purchases into a single order.
If you have any questions about your print order please contact our customer support team via our contact portal
Yes, we have an inhouse design team that can assist you with logo and graphic design services. Please see our Design Services page for more details.
To find out more about what Officeworks can do for your business and about our 30-day business accounts, please click here.
Yes, most of our products can be re-ordered by accessing our Print & Copy Reorder portal. Then, simply filter on the date range that you previously ordered your print product and if it is a product that can be reordered, you can add it to the shopping cart again. This is a quick way to re-print an order you may want to use multiple times.
