Delivery

Click and Collect is a free service that allows you to order online and pick up your items from an Officeworks store of your choice.

Was this helpful? Yes No

Click and Collect is a convenient way to purchase from our wide range of over 35,000 items online and collect them from an Officeworks store most convenient to you.

Was this helpful? Yes No

Click and Collect is available for most items on the website. Eligible items will show a green ‘light’ on the search results, product listing and product details pages for the store you have set.

Was this helpful? Yes No

No. You can order any items you wish.

Was this helpful? Yes No

Click and Collect is a free service and is available at all Officeworks stores.

Was this helpful? Yes No

Click and Collect is available at all Officeworks stores.

Was this helpful? Yes No

Once you have added items you wish to purchase, follow the steps to complete your order. In the Delivery step, you will be asked to select whether you would like your order 'Deliver To Door' or 'FREE Click & Collect'. Select the 'FREE Click & Collect' tab and enter your postcode to find the relevant store locations for your order.

From there, select or update your preferred store and then follow the prompts to complete your order. Please note, if you have changed store locations, the availability of some items may change. The order summary on the right hand side of the page will alert you to these changes. For your reference you will receive an order confirmation after your order has been completed.

Was this helpful? Yes No

You can find out what’s happening to your order with our helpful tracking tool.

Was this helpful? Yes No

All items have an estimated collection time on the website and in your order confirmation emails, we will notify you via SMS and email as soon as your order is ready.

Was this helpful? Yes No

We will send you an email and SMS when your order is ready for collection at your nominated store.

Was this helpful? Yes No

We will happily hold your order for you in store until you are ready to collect it. Officeworks will hold your order for 30 days after the goods have been marked as ready for collection. This excludes Print & Copy items

Was this helpful? Yes No

When picking up your order please bring valid photo identification and your 'Order Confirmation'. The name on the 'Order Confirmation' email must match the name on the photo identification.

Was this helpful? Yes No

For privacy and security reasons, only the person who placed the order will be able to collect the order. The name on the 'Order Confirmation' email must match the name on the photo identification

Was this helpful? Yes No

Just approach any of our Team Members regarding your Click and Collect order and they will be able to help.

Was this helpful? Yes No

Products purchased via Click and Collect are eligible for exchange, refund or repair. Simply take the product into any Officeworks store. Learn more about the Officeworks Returns Policy.

Was this helpful? Yes No

You can track your online order with our helpful tracking tool.

Was this helpful? Yes No

Please refer to our Delivery Offer page for details regarding delivery fees.

Was this helpful? Yes No

If your delivery has not arrived during the expected delivery tim,e you can check the delivery status by logging in to track your order. Please note that standard delivery timeframes do not apply to 'Special order' products.

If you’re still having difficulty locating your item call our Customer Service Team on 1300 633 423 and they can follow up on the status of your order.

Was this helpful? Yes No

Officeworks only deliver Monday to Friday between 8am and 5pm (QLD is 8am-6pm). Due to the majority of deliveries being made during a set run, specific delivery times cannot be chosen.

However after you choose the delivery option in the checkout process and enter your address you can add special delivery instructions to your order.

You can choose to have your item left at your nominated address in your absence and can even direct the courier where to place it using the special instructions menu. For example you can instruct them to leave it on the back porch or at the front door, etc.

If you prefer not to have your items left in your absence, you can choose to have them taken to reception if your nominated address is an office or workplace.

There is also a text field available where you can enter any additional information that may help our couriers deliver your items. For example you may have a hidden front door or you may live in a unit at the back of the block that’s hard to find.

Keep in mind if you’re not home during the delivery time and have specified you would not like your item left in your absence, you’ll receive a delivery notice in your mailbox. It will give you a phone number to call so you can arrange a new delivery date that suits you.

Was this helpful? Yes No

Officeworks is unable to deliver overseas or to Australian islands off the mainland, except for Tasmania.

Was this helpful? Yes No

Officeworks is unable to deliver to PO Boxes or lockers. You’ll need to provide a street address in your order details.

Was this helpful? Yes No

Special Order items include customised furniture and prints as well as products, spare parts and accessories we can source for you from the suppliers we do business with.

These Special Orders are delivered straight from the supplier. Therefore delivery fees and times will fluctuate but will be estimated at the checkout process for you.

Was this helpful? Yes No