Recurring items

You can shop eligible recurring items on our ‘shop recurring items’ page in your Officeworks account. We have a list of eligible products from the most frequently ordered categories for regular delivery.

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Recurring items accepts Mastercard and VISA Credit and Debit card and 30 Day Business Account credit. You can manage your payment methods in Manage Recurring Items. Fulfilling your recurring items is subject to your credit limit and 30 Day Account T&C's

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When setting up recurring items, you can choose from a range of frequency options between 1 and 16 weeks.

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We will notify you by email 3 days before your expected delivery if there is any out of stock alerts. We will send you the stock that is available and work hard to source the remaining.

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The price of products is not fixed at the time recurring items are set up. Our everyday low prices are subject to regular change to reflect our frequent competitive price checking and may reduce or increase between each order. We will always provide you the best price available from our everyday low prices (including any promotion that might apply).

If, at the time we commence processing your order the price of your recurring item has increased from your previous order, we will notify you at the reminder stage by email. The price applicable will be as at the time of payment processing.

If the price has decreased since your last order we will not notify you but the reduced current price will be applied to your order.

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Whilst this feature is still in its infancy, you will be able to cancel recurring item/s and edit your payment method for each individual recurring item. If you would like to edit or change a recurring item, you will need to cancel first before setting up again after purchasing and checking out.

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If your order originally qualified for free delivery but the value drops below $65 due to product unavailability or price drop, you will not be charged delivery fees for the remaining order.

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If we are unable to successfully process on the day of your recurring order, we will notify you that your payment was unsuccessful. We will then retry the following business day, giving you time to update your funds, account or payment method. Recurring items and delivery is subject to your 30 Day account and Credit Card availability

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To make your shopping experience easy and secure, we will save Credit/Debit cards used for the set up of recurring items for future use. These cards can easily be managed in the My Saved Cards.

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At Officeworks, we understand that there may come a time where you need to return a purchase.

You may return the purchase in-store in its original packaging and in a sellable condition and have a proof of purchase and ID. More information can be found at Return Policy.

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When setting up your recurring item(s), the first payment will be processed on the order date set. Moving forward, payment will be processed on each order date, in line with your recurring schedule. You will find the order date in Manage recurring items.

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Invoices for recurring items will be sent to your email address and also with the delivery. You can find all your invoices for recurring items in your Order history within My account.

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