Online Orders

Yes, read more about our commitment to protecting your privacy and personal information in our Privacy Policy.

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Yes, call our Customer Service Team on 1300 633 423 to cancel your Click & Collect order.

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Once your order has been paid for and processed, you are unable to cancel it.

However, once you have received your order, you can return it to your local Officeworks store. Please see our Returns Policy for excluded items.

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Officeworks only deliver Monday to Friday between 8am and 5pm (QLD is 8am-6pm). Due to the majority of deliveries being made during a set run, specific delivery times cannot be chosen. However, after you choose the delivery option in the checkout process and enter your address, you can add special delivery instructions to your order.

You can choose to have your item left at your nominated address in your absence and can even direct the courier where to place it using the special instructions menu e.g. by the front door, on the porch, at reception etc. If you are not home and have specified you would not like your item left in your absence, you’ll receive a delivery notice in your mailbox. It will give you a phone number to call so you can arrange a new delivery date that suits you.

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Yes, simply register with your business name and ABN before placing your order.

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Once an order is completed, we are unable to make changes to it for security reasons.

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We are unable to accept payment via a gift card online. However, we do accept Visa and Mastercard debit gift cards online – simply use them like you would a credit card.

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Afterpay can be used online or in-store. As you need to use login credentials, we are unable to process Afterpay orders over the phone. Learn more on our Afterpay Policy page.

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All online orders require payment at the time of ordering. If you wish to pay with cash, please visit one of our Officeworks stores.

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No, you cannot price match items online. You can only price match in store at your local Officeworks store or by calling 1300 OFFICE (633 423).

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Products purchased via Click and Collect are eligible for exchange, refund or repair. Simply take the product into any Officeworks store. Learn more about the Officeworks Returns Policy.

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Yes, you can save a credit card to your Officeworks account. During an online purchase simply check the "Save my card" option at the payment step during checkout. Your details are safely and securely stored as per PCI DSS compliance. To learn more, please read our PCI compliance policy

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Yes, during the checkout process on the “cart review” page, you will have the option to save and name a shopping list for future orders.

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Yes, you can track your order using the Officeworks app, or through our helpful tracking tool . You will need your order tracking tool which can be found on the top of the confirmation email that was sent to you.

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Unfortunately, the price beat guarantee is not available for online orders. Please read our Price Beat Guarantee policy for more information.

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Yes, they will need to bring along the order confirmation and show it to a team member in-store.

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Officeworks is unable to deliver overseas or to Australian islands off the mainland, except for Tasmania.

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Officeworks is unable to deliver to PO Boxes or lockers. You will need to provide a street address in your order details.

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Yes, Officeworks offers Same Day Delivery for in-stock orders to selected areas of Sydney, Melbourne (including Geelong and Mornington Peninsula), Brisbane, Perth, Adelaide and Hobart. Orders must be placed before 11:30am. See our Delivery Offer for more details.

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Someone will need to sign for the delivery of your order, unless you gave authorisation for the goods to be left at the time of placing your order.

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Once you have placed your online order you’ll receive a confirmation email to your nominated email address that contains all your order details.

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Once you have added items you wish to purchase, follow the steps to complete your order. In the Delivery step, you will be asked to select whether you would like your order 'Deliver To Door' or 'FREE Click & Collect'. Select the 'FREE Click & Collect' tab and enter your postcode to find the relevant store locations for your order.

From there, select or update your preferred store and then follow the prompts to complete your order. Please note, if you have changed store locations, the availability of some items may change. The order summary on the right hand side of the page will alert you to these changes. For your reference you will receive an order confirmation after your order has been completed.

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Officeworks communicates with customers to advise when a click and collect order is ready for collection. Customers will receive up to three reminders after this date if the item has not been collected. From 01/12/21, any click and collect order that remains uncollected for 30 days will be refunded to the same method that was used for purchase. If the payment method used to make the purchase is no longer valid, impacted customers will need to contact 1300OFFICE to discuss alternative methods to process the refund.

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Special Order items include customised furniture and prints as well as products, spare parts and accessories we can source for you from the suppliers we do business with.

These Special Orders are delivered straight from the supplier. Therefore delivery fees and times will vary but will be estimated at the checkout process for you.

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Delivery times vary from location to location. To view an estimated delivery time for a product, set the intended delivery suburb on the product page. Please see our Delivery Offer for more details.

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The cost of delivery may vary depending on where you live. Please see our Delivery Offer for more information.

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We will send you an email and SMS when your order is ready for collection at your nominated store.

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If you place an order using the “Guest Checkout” option and do not log into your account first, the order will not be added to your order history. If you are still unsure of why you order isn’t showing, please call our Customer Service Team on 1300 633 423.

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It may be that the product/s you ordered are not available at your local store and will be shipped from the nearest warehouse facility. If you want to track your order, you can download the Officeworks app or use our helpful tracking tool.

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If you have trouble ordering items online, please call our Customer Service Team on 1300 633 423.

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If you are missing a product from your order, please call our Customer Service Team on 1300 633 423.

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If you have received the wrong item in your order, please call our Customer Service Team on 1300 633 423.

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A Tax invoice will be supplied once your backordered product is dispatched.

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If you have items in your cart they will be saved unless you clear your browsing history and cache on your device. Please note that if you log into your Officeworks account, these saved items may be replaced with the saved items from you account shopping cart.

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If you have not received your order within the specified timeframe, please call our Customer Service Team on 1300 633 423 from Monday to Friday between 8am and 8pm and Saturday or Sunday between 9am and 5pm.

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When picking up your order please bring valid photo identification and your 'Order Confirmation' and show it to a team member instore. The name on the 'Order Confirmation' email must match the name on the photo identification. See our Click & Collect process page for more information.

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If you are not at the delivery address when the driver arrives, we will contact you to make suitable arrangements to get your delivery completed. If we are unable to get in contact with you, the driver will leave a card at the premises, and depending on the time of the day the delivery attempt was made, the driver will either reattempt the delivery later in the day, or the following business day.

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If the item is not in stock at the time of ordering, we will place a backorder (an order to the supplier directly for you). You will be provided with an estimated delivery date prior to purchase and on your order confirmation.

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We will happily hold your order for you in store until you are ready to collect it. Officeworks will hold your order for 30 days after the goods have been marked as ready for collection. This excludes Print & Copy items

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Click and Collect is a free service that allows you to order online and pick up your items from an Officeworks store of your choice. Stock may be prepared in store, or delivered from a nearby warehouse to store for collection.

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Click and Collect is available for most items on the website. Eligible items will show a green ‘light’ on the search results, product listing and product details pages for the store you have set.

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You can use a Credit Card, PayPal, Afterpay or Zip Pay to pay for your order. Business customers can also apply for a 30 Day Credit Account. Learn more about a 30 Day Business Credit Account.

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All items have an estimated collection time on the website and in your order confirmation emails, we will notify you via SMS and email as soon as your order is ready.

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Sometimes items are shipped from different locations, so we are unable to combine the delivery of these items.

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Payment for an order will be processed immediately following a successful transaction.

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Your Credit Card will be charged once you complete the online order process. This includes ticking the box that says 'I accept the general terms and conditions' and clicking 'Order Now' on the order confirmation page.

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Just approach any of our Team Members regarding your Click and Collect order and they will be able to help.

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Click and Collect is available at all Officeworks stores.

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Once an order is completed, we are unable to make changes to it for security reasons.

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Our Click and Collect service is a convenient way to purchase from our wide range of over 35,000 items online and collect them from an Officeworks store most convenient to you.

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Yes, Officeworks will send you an email on the day your order will be delivered.

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Yes, if you have used our 'Guest Checkout' you will receive an email with a combined Order Confirmation and Tax Invoice, after Officeworks receives your order. If you are a registered customer, you will receive a Tax Invoice via email after your order is dispatched.

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