Officeworks for Business

You can add multiple addresses to your Business Account. This makes the ordering process quick and easy.

Adding an address:

1. Within My Account, click on ‘Organisation’ in the lefthand side menu, then click on the ‘Addresses’.
2. You’ll land on the ‘Addresses’ page. Click ‘Add new address’. 
3. You’ll see the below ‘Add new address’ form. Start typing the address into the ‘Enter your address*’ field.  
4. Address lookup suggestions will appear after you type the first three characters. Select the correct address from the list of suggestions.
5. Select an ‘Address type’: 

• Delivery: The address where your orders will be delivered (must be a physical address not a PO box) 
• Invoice: The address that will appear on the invoice 
• Delivery & Invoice: This address will be used for both delivery and invoicing purposes 

6. Optionally, you can select the checkbox below to set this address as the default for both delivery and invoicing. Note: If a default delivery or invoice address already exists, checking this box will replace it with the new one.  
7. Complete all mandatory address fields and fill in any optional fields as needed.
8. Or, if your address doesn’t appear in the list of suggestions using the address lookup, you can manually add the address by clicking the ‘Enter address manually’ link and complete the mandatory fields and click ‘Add Address’

Deleting an address:

1. Within My Account, click on ‘Organisation’ in the lefthand side menu, then click on the ‘Addresses’ tile.
2. Once you've located the address you wish to delete, click ‘Delete’ in its row. Click ‘Delete address’ in the confirmation pop-up. 

As an Administrator for your Business Account, ‘Account Settings’ makes it easy for you to control how your contact people interact with your Officeworks Business Account.

To change these options, click on the ‘Account Settings’ link on the ‘My Account’ page. The options available to you are:

Note: ‡30-day credit account settings are displayed only when the account has been approved for 30-day credit.

You can order on behalf of another contact under your organisation or select an alternative delivery or billing address in the checkout under ‘My Account’ with the help of rules.

To order on behalf of another contact, follow the below steps in the checkout.

1. If your account has more than one contact, from the ‘Review items’ step in the checkout, click ‘Select a new contact’.
2. You’ll land on the ‘Customer details’ step of the checkout. Click into the ‘Who are you ordering for?’ dropdown and select the relevant contact.
3. Click ‘Continue checkout’.
4. You’ll land on the ‘Delivery preferences’ step of the checkout, which will have the name you selected.
5. Complete the order.
6. Please note: The order confirmation and other order communication emails will be sent to the contact who you ordered on behalf of.

If your account has multiple delivery or billing addresses, go to the ‘Delivery preferences’ step of the checkout, click ‘Select another address,’ and choose the alternative delivery and / or billing address you want from the list and complete the order.

The delivery and invoice addresses will be displayed in the post purchase emails.

Order approvals, can be setup on your account to help manage your company’s spending. Any orders that meet the approval requirements, will pend until approved.

This feature must be enabled and applied to your account through discussions with your Business Specialist

To set this up, you must create an order rule and an approval group.

Total Order Value rule (orders above a set dollar value will require approval) OR Business Priced Products only rule (orders for products outside the predefined Business Price List, will require approval)

Selected contact(s) on the account, allocated to approve orders (can contain administrators and members)

Creating and Maintaining Order rules

If you are an Administrator, you can create, edit or delete order rules from the ‘My Account’ page, by clicking on the ‘Manage order rules’ link.

• To create a new rule, select ‘Create new order rule’
• To edit a rule, locate the rule and select the ‘Edit’ button

  Note: Updates to a rule, will reflect against any contact it is applied to

Creating and Maintaining Approval groups

If you are an Administrator, you can create, edit or delete Approval Groups from the ‘My Account’ page, by clicking on the ‘Manage approval groups’ link.

• To create a new Approval Group, select ‘Create New Approval Group’
• To edit an approval group, locate the group and select the ‘Edit’ button

  Note: Updates to the group, will reflect against any contact it is applied to

• To delete an approval group, locate the group and select the ‘Delete’ button

  Note: The approval group will be removed from any contact is applied to

Applying Approval Groups and Order Rules to contacts

If you are an Administrator, you can apply or remove order approvals on a contact.

1. From the ‘My Account’ page, click on the link called ‘Manage account contacts’
2. Search for the contact you would like to apply/remove permissions, and select ‘edit’
3. Locate the ‘Order Approval Rule’ dropdown, and select the appropriate rule
4. Once a rule is selected, the ‘Order Approval Group’ dropdown will appear. Select the appropriate approval group.

If you are an approver on your account, you will receive an email notification informing you that an order requires your approval.

To view orders which are pending for approval, from the ‘My Account’ page, simply click on the ‘Pending Orders’ option, within the Orders box.

Ordering for Cost Centers, Departments or Sites through your account.

This feature enables you to place orders and have the cost attributed to a cost center, department or site that has been setup for your account.

This feature must be enabled and applied to your account through discussions with your Business Specialist.

If you have cost centers / departments / sites setup within your account, you must select the appropriate cost center department or site during online checkout. Cost centers, departments or sites, can be restricted for certain contacts through your Business Specialist.

Under ‘Cost center / department / site’, click the ‘Select Branch’ button, to display the available cost centers, departments or sites.

You can view Invoices, and also pay unpaid invoices online, for your Officeworks 30 Day Business Account.

To view paid invoices, from the ‘My Account’ page, simply click the ‘Paid Invoices’ option within the 30 Day Business Account box.

To pay an unpaid invoice, from the ‘My Account’ page, simply click the ‘Pay Now’ button or the ‘Unpaid Invoices’ option within the 30 Day Business Account box.

On the Unpaid Invoice page, you will be able to select the invoices you would like to pay, and progress through to pay for the invoice via credit card. Any credits applied to your account will be available for you to select and use as payment on this page.

If you have a personal shopping account, or a business shopping account, you have the ability to upgrade to a 30 Day Business Account through ‘My Account’.

From the ‘My Account’ page, simply click the ‘Upgrade to a 30 Day Business Account’ link to progress through the online credit application process.