What’s the issue?

We know that our customers want to take more sustainable actions, and one way is by purchasing more sustainable products that are better for the planet.

What are we doing?

Choosing more sustainable products is the easiest way for our customers to make a positive difference when shopping with us. That is why we’re working to source and design more products which are both sustainable and cost-effective, whilst maintaining the quality and functionality our customers expect. Our approach is guided by principles that help determine the most sustainable product options in a given category. One example of this was our new sustainable back to school range that included 55 products designed from recycled and renewable materials, available at comparable prices and at the same quality as existing products.

In November 2020, we launched our Greener Choices range of products online, in which we introduced enhanced website navigation to make it easier for customers to find sustainable products. The program now includes almost 2,000 products across eleven greener choice categories, including;

• Plastic free – products that are free from plastic using plant-based materials or organic materials only. Products include paper-based packaging filler and plastic-free glitter.
• Bamboo – products primarily created from bamboo, a fast-growing renewable resource. Products include desk-accessories and a growing range of technology accessories.
• Natural ingredients – products formulated with no nasties, only natural ingredients that won’t be harmful to humans or animals. Here customers can shop for items such as cleaning supplies.
• Supporting communities – products designed by a local partner with a focus on giving back to the community. This includes our range of Cultural Choice Indigenous office supplies, in which proceeds contribute to the prevention of Aboriginal Youth Suicide programs.
• Recycled content – products are created using recycled materials such as paper or plastic sources. Products include copy paper, notebooks and pens.
• Zero-waste – products to help you reduce your household or business waste. This includes products such as reusable drink bottles and recycling bins.

We are committed to ensuring any environmental claims are appropriately substantiated. This year we continued our partnership with Good Environmental Choice Australia to have them conduct an independent third-party assessment of our environmental claims on selected products.

Focus for FY2022

With customers responding favourably, we are exploring how we can make it easier for customers to find these products and understand the benefits. Our team will continue to source and design more sustainable products, which is now integrated into the category review process, and we will assess our partnership with GECA and consider third-party endorsement on a wider range of greener choice products.

Learn more about another 2025 commitment