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Commitment 9: We will use data responsibly and ethically
What’s the issue?
In an increasingly digital world, in which we are sharing and generating more data than ever before, the way in which data is used and protected has never been more important. Even in the context of data, upholding the right to privacy is a fundamental human right.
What are we doing?
Digital privacy is a complex issue. While some of our customers prefer a personalised experience when shopping with us, others prefer to keep their anonymity. We are committed to using data responsibly and ethically in line with customer expectations and maintain our promise to never sell our customers' data to third parties.
As we continued to strengthen our data governance, and in line with our commitment to maintaining and building customer trust, this year the Officeworks Executive Leadership Team adopted specific consent management principles to be applied in each area that we collect and use customer information. These principles further reinforce our desire to provide a compliant, transparent, and mutually beneficial model for obtaining consent to use, manage and disclose customer information, where the customer can retain control of what they share and can manage their preferences at any time.
Focus for FY2022
During FY2022, Officeworks will continue to adapt and respond to the evolving nature of data management, and put in place appropriate governance approaches to ensure they stay abreast of such challenges and continue to enhance their approach to date. We will be focusing on how we can increase transparency with our customers, maintain our high standards of data security, and continue to use the data we do have in an ethical and responsible way.
