has the facebook
Commitment 6: Provide a helping hand to 50,000 small businesses when they need us
What’s the issue?
Small businesses are the backbone of our communities, however we know they are often the first to face financial hardship in times of crisis.
As critical members of the community but also as our customers who rely on our products and services to run their business, we want to help small businesses survive through the COVID-19 pandemic and thrive when it is over.
What are we doing?
This year, we’ve provided support to more than 3,000 small businesses when they’ve needed it most. As part of our commitment to becoming a part of where we live and work, our store teams are encouraged to connect with local schools, community groups, not-for-profit organisations and local businesses to lend a helping hand through in-kind donation or various community engagement initiatives.
Our team are quick to respond and support their communities during a crisis. The NSW floods and Perth bushfires highlighted the community spirit of our team. During these times of adversity our store teams, Customer Fulfilment Centres and support offices came together to commit time and resources to make a positive difference. More than $12,000 in products and cash was donated to local organisations providing disaster relief.
In February, we introduced a Local Community Engagement Team to put a renewed focus on supporting local communities where we live and work. This team helps stores make local connections and determine how and when to provide support.
While we have supported for more than 3,000 small businesses through our store teams, there is an opportunity for us to better understand how to make a more meaningful impact for small businesses in the communities where we live and work.
Focus for FY2022
Given the ongoing challenges businesses have experienced due to the ongoing COVID-19 pandemic, in FY22 we will reassess how we can best support local businesses and adapt their strategy and approach to best meet those notes.
