Product Insurance

How to make a claim

If the unexpected does happen, call 1800 814 099 to raise a claim.

When you make a claim, the insurer will decide whether to repair, replace or pay you the Cover Amount, less the applicable excess.

Cooling Off Period and Policy Cancellations

If you are not completely satisfied with the Product Insurance Policy and have not made a claim, you may cancel it by notifying the insurer in writing:

• By emailing:
  devicensure.au@thewarrantygroup.com
• By mail to:
  DevicEnsure
  PO Box 246
  Balwyn, Victoria, 3103

If the policy is cancelled within the Cooling Off Period (21 days from the commencement of the Policy Term) and there has not been a claim, you will be entitled to a full refund of the paid amount. If the policy is cancelled outside of the Cooling Off Period and a claim has not been made, you may receive a particle refund determined by the unexpired portion of the Policy on a pro-rate basis. Full terms and conditions of the cancellation policy can be viewed in the “Cancellation by You” section of the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018.

Privacy Information

Our insurer is committed to protecting Your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018 for more details.

Officeworks Privacy Policy can be found here.

Terms and Conditions

“Cover is subject to the standard underwriting guidelines and policy terms. Virginia Surety Company, Inc. (VSC) ARBN 080 339 957, AFSL 245579 is the issuer of DevicEnsure. Officeworks Ltd ABN 36 004 763 526 is the authorised representative of VSC. Please consider the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018 to decide whether this insurance is right for you.

For policies sold before 1st November 2018 please refer to the historical terms and conditions below:

Terms and Conditions were last updated 1st March 2018.