If you place your order before 11:30am, you will have the option of same day delivery for all in-stock items in metropolitan Brisbane, Melbourne, Geelong, Perth, Sydney and surrounding areas. Please select 'same day' delivery option in the checkout. Larger furniture items will be delivered the next working day.
Orders placed after 11:30am will be delivered next business day in metropolitan Brisbane, Melbourne, Geelong, Perth, Sydney and surrounding areas. In other regions, orders will be delivered in just a few days.You can use the Calculate Delivery feature in your online shopping cart to give you an estimate on the delivery timeframe.
if you have checked the status of your order from the Track your order page and it has passed the expected delivery date, please contact the Customer Service Centre on 1300 Office (633 423)
All online orders are processed from our warehouse stock, not our floor stock. Therefore, it can still take up to 2 business days to deliver the item.
Once you have confirmed and paid for your online order, you cannot speed up the delivery process..
Officeworks only deliver Monday to Friday between 8am and 5pm (QLD is 8am-6pm). Due to the majority of deliveries being made during a set run, specific delivery times cannot be chosen.
However after you choose the delivery option in the checkout process and enter your address you can add special delivery instructions to your order.
You can choose to have your item left at your nominated address in your absence and can direct the courier where to place it using the special instructions menu. For example you can instruct them to leave it on the back porch or at the front door, etc.
If you prefer not to have your items left in your absence, you can choose to have them taken to reception if your nominated address is an office or workplace.
There is also a text field available where you can enter any additional information that may help our couriers deliver your items. For example you may have a difficult to find front door or you may live in a unit at the back of the block that’s hard to find.
Keep in mind if you’re not home during the delivery time and have specified you would not like your item left in your absence, you’ll receive a delivery notice in your mailbox. Listed will be a phone number to call so you can arrange a new delivery date that suits you.
Special order items include customised furniture and prints as well as products, spare parts and accessories we can source for you from the suppliers we do business with.
These Special orders are delivered straight from the supplier. Therefore delivery fees and times will fluctuate but will be estimated at the checkout process for you.